Hello Tillie,<br /><br />We are so sorry to hear about the trouble you’ve had with your coffee maker model number SS-16W. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice&#64;cuisinart.com at your convenience and reference ticket number 8900281116. If you email us, please use the subject line ‘Cuisinart Review’. <br /><br />Cuisinart Consumer Care Team

Hello, Thank you for taking the time to share your feedback with us regarding your Cuisinart product. We truly appreciate hearing from our customers, and we’ve carefully noted the details you provided about your unit. Your input is invaluable as we continuously strive to improve our products and ensure they meet — and exceed — expectations. Thank you again for reaching out and helping us enhance the Cuisinart experience.