Hi there. We realize your experience falls short of our quality standards and would like to assist! So that we can look into possible replacement options, please reach out! Our social media team is available to help on Facebook or X. Please send us a private message with your phone number and headset information (model and serial numbers). It'd be our pleasure to assist! ^Chris

Please contact LG Customer Support by private message via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Be sure to provide your contact information, IMEI number or model/serial numbers and date of purchase. Our Mobile Communications Support will be better able to assist you. We will do everything in our power to help and apologize for any inconvenience experienced. ^Daphane