I ordered this online and it was delivered to my house in the original box off the shelf. It was not in a larger box with any packing material. It was apparently beat up pretty bad in transit to me. Had dented box with tape in many areas. New product arrived with 3 small dents from shipping. I was going to overlook these as I am used to a running ice machine around the clock so I tried it out and was hoping to keep it if it worked correctly. I have now tried it out a couple days. It runs quietly until ice goes to drop out then make a loud noise due to ice cubes all being stuck together. It literally comes out whole. 3 rows of 8 cubes frozen together. If you dont mind breaking the ice bricks apart to put in everything. This is a deal breaker for me with kids who cant do it without making a mess as well as I cant help from making a mess trying to break ice to fit in kids water bottles etc

Not easy to clean and I don't like the cube shaped ice. It comes off in a huge sheet that you have to break up (like the other reviews say). I wish I never bought it. I don't use it and spent too much on it. It would be good for someone that needs a lot of ice though. It produces a lot and pretty quickly.

Made loud clicking noises for about a hour after plugging in. Noise finally stopped and seems to be working ok. I picked the square cubes over the tube kind because the square cube makers have less moving parts. We had a tube one before and the moving tray had broken twice. The square cubes melt a lot faster than the tube kind. This machine almost got sent back. I'm happy enough with it now but just barely.

it does what it says.... we like the cubes because they do not immediately melt. in my 30oz. vacuum tumbler, i still have a cold drink after 20 hours (overnight,). we make cubes for about 7 hours and then not again for a week. sure saving money from buying ice or repairman to fix ice maker. i feel safer with this. brand than lg or samsung or unheard of brand.

[This review was collected as part of a promotion.] Makes ice quickly. Top water lid is cheap and flimsy and not designed to stay on. Ice cubes are on the small size. Very quiet. Somewhat heavy. Instructions are poorly written and surprised at the amount of spelling errors. Not expected from a name brand like this. Box was heavily damaged that it came in although the unit appears to be okay.

Its a great machine. A little big to keep on the counter. But I live the square, clear ice cubes. They come out in s block, which I put in my freezer ice container. Let them freeze a bit then take a mallet to them and gently break them up into cubes. The ice does not melt and you can fill up the basket and theyll retain their shape. Short of an automatic ice make in fridge this is a good alternative.

I LOVE this icemaker! It makes clear ice that is wonderful to crunch and munch. I did not like the idea of the bullet ice that majority of the cheaper icemakers make. I really despise ice that's not clear... the bullet ones remind me of the nasty tray ice you make in your freezer. This thing chucks out ice like crazy! I LOVE LOVE LOVE it!

Makes a bar of 24 ice cubes in the shape of a classic chocolate bar in 12 minutes for me. Recommend wiping down the interior with a damp paper towel before 1st use as there were a few spots of what appear to be glue residue. Very quiet operation other than when ice drops into the ice bin. Very pleased with purchase.

Best one out of 5 I've tried this year. Sent all the others back but this one does it's job well and every single time and makes tons more ice(40) than the other models I tried (26). I've been using nearly everyday for 2 months and I can't say enough food things about this model. it was worth the extra $40 I paid compared to other models that got stuck/froze up, small ice cubes, non-working Leads... This unit has already paid for itself from buying store ice! I bought a $10 water bottle pump and it sits next to my ice maker in a 3 gal bottle on my pass thru so I have water ready to fill up ice maker quickly without lifting a bottle. Just move the pump head over the icemaker reservoir and press the button to fill it. Amazing system that keeps whole family in ice for coke, tea, water, and frozen margaritas! Aiyee!!!!

Works great. As others have noted, it does make large blocks that you have to break apart. You will want to learn how to properly clean the unit. Run some bleach through the unit once a year. And run some CLR through it a separate time. I always let my whole unit drain and air dry between every use to prevent mold. But otherwise great machine. Does what it is supposed to.