Hello rettia, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 40 lbs. Daily Capacity Countertop Clear Square Ice Maker Stainless Steel . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Hello Jeff, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 40lbs. Countertop Clear Square Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hello Doris, we are happy to hear you are pleased with your Frigidaire 26lb Portable Countertop Ice Maker.

Hello Denise, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 26lb. Portable Countertop Icemaker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. <br />To make firmer/larger/drier ice use colder water.<br />Tip - let the first couple of batches of ice made fall into the water reservoir to chill the water.<br />To reduce vibration make certain the unit is on a firm level surface with adequate clearance.