Received the trash can Dec 2010, we LOVE it. We have not changed the batteries yet- over a year later. It looks good and is durable. Not to mention that my kids & family are amazed at the magic can. Our visiting relatives even took a video to share the amazement of the wonderful & functional can! The price is also less than the pedal-type stainless steel cans. One of the best Christmas presents I ever received!

If you're into buying and replacing your kitchen trash can once a year, then this can is for you. I should've known that the sensor technology wouldn't last. Contacted the company for help with a non-working sensor. Their recommendation? Leave the batteries out for 24 hours so the sensor can reset. Didn't work - and the company won't replace it - they really stand behind their products.

Even before using it for 30 days the lid of the battery compartment came off. Now the batteries are falling into the can. I sent an email to Service @ Nine StarsProducts.com. But I have not received any reply. Still I am waiting for their reply. Thanks

Within 24 hours of purchase, the trash can hands free sensor failed. I called the company and they suggested that we removed the batteries and let it sit for 24 hours then reinstall the batteries. Doing this was suppose to reset the sensor. It did not work. We tried again removing the batteries and waited 24 hours plus. Sensor still did not work. The manual open and shut worked fine but the reason for purchase was the hands free part. Talked with the company again and they suggested that I ship the lid to them and they would mail us a new one. Of course we would have to find a box to fit the lid and pay for shipping it back. I suggested that they mail us the new lid and we would return the broken one to them in that box . The person I talked with said it was not their policy to do it that way. She suggested I should just use the original box (which we kept) to ship the lid. The box that the whole trash can came in (was big enough to fit a small person) which would have allow the lid to bounce around from Illinois to California. I said that was unacceptable. We are returning the trash can to WalMart.

I love this trash can, but we have a townhouse so our kitchen is relatively small. Every time we enter the kitchen the lid comes up. I'm not as bothered by that as my husband is. But for some reason the smell coming from the trash is awful. Every time I put a new bag in it smells the same even when there is barely anything in it. I don't know if other people have this problem? Other than that I love it, but I would not buy it over again.

Have had ours for 5+ years & it gets a lot of use. We have three (3) in our kitchen-one for trash-one for glass recyclables and one for paper. The trash one finally wore out after 5+ years & I'm replacing. My husband added a pull to the top & we are using it on our covered deck for bottles. Love them.....even our guests are spoiled with the auto open close feature and asked why we had gone back to an old fashioned trash can in the kitchen. LOL They even match our stainless steel appliances and are easy to clean with the same products. Plus today they are less than half the price that we originally paid....cost savings....that's always nice! Time to re-order eh?

I purchased this product in march and was instantly in love.....but electric eye didn't always work. we at first assumed it was from everyone "playing" with it. however over the months we learned that sometimes it just took excessive waving to get the lid to raise. Of course, the whole point of this type of trash can is to not have to take any extra seconds. THEN the other shoe dropped, the lid did not close all the way. It would close and then pop back open 1/2 inch. Ran through the trouble shooting guide, re-set the sensors, no luck.......still under warranty so no worries? WRONG. nine stars did NOT have a copy of my warranty. it took 3-5 calls to them over the next week to get the RMA number to return the lid.....unfortunately the lid had to be returned at my expense at a cost of just under $20. after waiting further weeks for an update, it took another 3-5 calls to find out they couldn't locate my lid. after providing proof of shipping, they re-researched, stated they still couldn't find my lid, they did agree to replace the lid. my first uninitiated call from them informed me the lid is not in stock.......4 weeks later.....still no lid, called them today and they will not speculate on when a lid will come in. refused to narrow it down by weeks/months and refuse to send a replacement trashcan instead......SAVE YOUR MONEY. Don't buy here

I purchased the 13 gallon round iTouchless can a few years ago from Walmarts website. I liked the look of the round can vs the rectangular can. Every time we took the garbage bag out of the can it snagged on the metal around the rim and was extremely difficult to pull out! The lid for the iTouchless was attached with a plastic piece that broke so the lid would not go up or down anymore even though the motor still worked fine! I looked up a replacement lid and found it cost a few dollars less than a whole new can AND that this is a COMMON problem! My new 9 stars can is far superior! The garbage does not snag no matter how full I fill it and the lid is attached by a metal piece so if it breaks I can fix it myself!!! I wish I had had this review to read before I bought the round iTouchless! I LOVE my new 9 stars garbage can!

Better be quick with throwing things away, because the lid on this stays open for about 3 seconds once it opens. It is not supposed to work this way, as the instructions clearly state that the lid will stay open until you move your hand away, and in fact I can see it try to close the already-closed lid when I do move away. For some reason the lid just will not stay open like it is supposed to. Clearly mine is defective, and I would have returned it, but the Walmart stores apparently don't carry this exact unit, so the only option for returning would be shipping it back which would not be cost effective. Also, the company web site referenced in the instructions (http://www.ninestarsusa.com/) does not actually exist, so guess there will be no remedy available there, for me or anyone else... If this thing worked, it would be a decent trash can, as it looks nice enough and fills a standard kitchen trash bag nice and full. As it is, though, I am saving up for a better one from [another depot-like home goods store], and trying to figure out where I can put this thing where the 3-second-rule won't be an issue...

Even if you have problems with your hands, or if you don't want to worry about cross contamination, this is perfect. You don't touch any part of the garbage can. This means way,way less scrubbing of the can. (gross!) It has a sensor on the front. Just put something in front of the sensor, the lid opens, stays open long enough for you to discard whatever, then closes by itself. There are also open and close buttons on it if you choose. A big plus is the plastic bag holder . You'll never have another garbage bag to dig out of the can because it didn't stay put. You put a bag in, put the holder on, put the top back on, and that's it. Simple and clean!