Hi Eileen! Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.

Hi there! Thank you so much for your honest feedback. We’re sorry to hear about your experience. We know it can be frustrating when taste does not meet expectations. Have any other questions or concerns? Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.

Hi Betty, thank you for providing your honest feedback, and we are so sorry to hear about your experience with our product. We recommend adding Chocolate Collagen Peptides to hot drinks like coffee and dissolving with a fork or hand-held frother. When adding to colder drinks, we recommend first dissolving in room temperature liquid and then topping with cool liquid and ice. It is also fantastic when blended up in a smoothie. If you are still having trouble or looking for personalized recommendations, please reach out to us directly at info@vitalproteins.com.

Hi there, we appreciate your inquiry! Many foods naturally have some variability in chemical content, which can be contributed to changes in growing conditions, like soil matter, irrigation water, and fertilizer composition, just to name a few. At Vital, we closely and consistently monitor our products' nutritional and chemical make-up. And if this data ever triggers a warning notice, our consumers can confidently trust that we'll provide them with the information they need to make an educated decision about the products they use. A Prop 65 warning notice on a VP product does not mean the product is unsafe. Rather, the notice is intended to inform California consumers of a listed chemical so the consumer can make an informed decision when purchasing that product.

Thank you for sharing your review!

Hello. We are sorry to hear that you had this experience with our product. There are rare occasions where you may notice a variance in taste, texture, smell and color. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.

Hi Jeannie, thank you for sharing your review!