We certainly appreciate your loyalty to Bounty, and we're sorry to hear that you feel this way. We can assure you that our paper towels go through many quality checks to ensure that they reach you in the best possible condition. The last change we made to this product was in February 2021, when we upgraded them to trap and lock messes even faster. They also feature a new emboss. We do heavily feedback such as this, and we'll be sure to pass this along to the rest of our team. We'd be happy to learn more about your experience, so please give us a call at (800) 926-8689 when you're able.

We're sorry for any disappointments with our new Select-A-Size Bounty Sheets! Our consumers mean a lot to us, and it saddens us to know your towels aren't measuring up to what you remember. While we have made updates to our Select-A-Size packages, the Bounty quality you love and trust is still the same. We're sad to know some reached you that wasn't to your liking, and we'd love an opportunity to report the package you bought to our Product Quality Team. When you have a chance, give us a call at 1-800-926-8689, M-F, 9 am-6 pm EST, and we'll be happy to help!