Hi Donna, thank you for sharing your feedback. I’m sorry to hear the Bounty paper towels didn’t meet your expectations in thickness or quality, and that there was an unusual smell — that’s definitely not the experience we want for you. Since this is a product concern, our team would be happy to assist you. You can reach us at (800) 926-8689.<br /><br />We appreciate you letting us know and are here to help with any questions about the product.

Sorry to hear you feel this way, Tina. The latest upgrade to our towels was made to deliver an improved absorbency, and clothlike look and texture, to enable messes to be picked up more quickly and completely. We're sorry to hear the package you received was thin, rough, and not as absorbent. Bounty Essentials provides a good price on a good product which may better fit your needs. We hope this helps and we’ll be sure to share your thoughts with our Quality Team.