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Customer reviews for SAMSUNG 65” Class DU6900D Series 4K UHD Smart TV for
SAMSUNG 65” Class DU6900D Series 4K UHD Smart TV
4.4 out of 5 stars
stars
2,261 ratings2,195 reviews
  1. 5 stars69% (1,554)
  2. 4 stars16% (363)
  3. 3 stars7% (153)
  4. 2 stars3% (78)
  5. 1 star5% (113)

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Showing 231-240 of 2,195 reviews
May 22, 2025
Reviewer name: Teetee
4 out of 5 stars
4 out of 5 stars review

Great TV..

[This review was collected as part of a promotion.] The TV looks great. The picture looks good and it sound is clear. My only concern is my original Samsung had my Bose stero connected. This TV does not have any audio connections. Otherwise. Great TV, great price...

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Jul 8, 2025
Reviewer name: Fredisdead
3 out of 5 stars
3 out of 5 stars review

This product could use some software upgrades.

[This review was collected as part of a promotion.] I use my TV for streaming and gaming with my computer and playstation. My main issue with this TV is it does not play well with some steaming service controls, for instance Paramount plus often gets stuck in Live TV mode and the is no way to back out, even leaving the app and coming back it sticks there till the TV powered off. It came with very little in the way of instructions for operation. Also fast forward is real glitchy and hard to use. Also it doesnt play nice or consistent with add on speakers.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
reply from Samsung Brand Ambassador

Fredisdead, We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with streaming apps. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update. Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. I also recommend ensuring the apps are up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the desired app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm. Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on the desired app and then select “Reinstall.” I hope these tips help resolve your concerns. If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Pro

May 5, 2025
Reviewer name: AmazingTV
5 out of 5 stars
5 out of 5 stars review

So many features

[This review was collected as part of a promotion.] I absolutely LOVE our new tv it works beautifully and was so easy to set up. The price was an absolute steal and I didn't even realize that you could play Xbox on it until after we bought it! I was blown away with all the options and the picture.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
May 6, 2025
Reviewer name: TDubs
2 out of 5 stars
2 out of 5 stars review

Disappointed

The remote control isn’t working anymore. I have several Samsung TVs and have been super happy. But over the last 4-5 months, the remotes on two TVs are horrible. I’ve tried different remotes and they don’t work well either. Major delay in response we once you press a button. Has to be the TV

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
reply from Samsung Brand Ambassador

TDubs, We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~ Samsung Pro

May 20, 2025
Reviewer name: Justme
4 out of 5 stars
4 out of 5 stars review

Audio problem

Everything is good with TV, except, during the 5 months owned, the audio doesn't come on about 4-5 times. Called a CSR and she said it must be a glitch. Told me to pull out the plug, wait 30 seconds and plug back in. It did work when instructions was done. Question is why this is happening at all.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Jul 5, 2025
Reviewer name: BobbyG
5 out of 5 stars
5 out of 5 stars review

Crystal UHD, Better Than Expected

I bought this TV because of its reviews and price. I must say I was pleasantly surprised about how much I liked the TV. Colors were bright and the picture was clear. Truly showing the benefits of 4K. I read the user guide and set up of my TV went smoothly. I have bought Samsung QLED models previously and still wish to buy one when situations arise. This is why I wrote this review. In many ways this Crystal UHD performed as well as my QLED. I highly recommend this TV if you are interested in quality at a great price.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Jun 24, 2025
Reviewer name: CMV411
4 out of 5 stars
4 out of 5 stars review

Great TV but possibly short lifespan...

[This review was collected as part of a promotion.] I loved this TV for gaming as well as movies and shows. The app connectivity is nice. A more friendly UI with more options would be nice though but it still works well. The biggest downside is that it died on me not too long outside of the 1 year warranty. Never made it to 2 years sadly but I do hope to purchase another Samsung TV in the future.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Jul 9, 2025
Reviewer name: Ennioface
4 out of 5 stars
4 out of 5 stars review

Great buy!!!

[This review was collected as part of a promotion.] I just upgraded my TV and has everything I was hoping for! Gaming, streaming and works perfect with my sound bar. Easy to connect to my other devices and cast my tablet and phone! Great addition to my Samsung ecosystem!!

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Jul 30, 2025
Reviewer name: Dragonfly
4 out of 5 stars
4 out of 5 stars review

Incredible value for the price

[This review was collected as part of a promotion.] Purchased this TV to use in the bedroom of our new house. At first my wife complained that it was too big but now we can’t imagine using anything smaller. The TV looks amazing for the price but be aware of ocasional software issues where apps stop working and you are forced to power cycle the TV. If it wasn’t for the software glitches I would give this TV 5 stars without question.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Jun 5, 2025
Reviewer name: Sad in Vegas
2 out of 5 stars
2 out of 5 stars review

Extremely Poor Volume

Our Samsung TV picture is good, thus the two stars, however the sound quality is AWFUL!!! We have to turn up the volume until it’s almost at max and many times I’ll put my AirPods in for better volume. So so unfortunate as now we have to spend additional dollars for a volume boost bar and speakers so this purchase was no deal at all!!!

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
reply from Samsung Brand Ambassador

Sad in Vegas, Thank you for purchasing Samsung's DU6900 TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences. • Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound. • Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings. To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. ~ Samsung Pro