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Customer reviews for SAMSUNG 65” Class DU6900D Series 4K UHD Smart TV for
SAMSUNG 65” Class DU6900D Series 4K UHD Smart TV
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4.4 out of 5 stars
stars
2,261 ratings2,195 reviews
  1. 5 stars69% (1,554)
  2. 4 stars16% (363)
  3. 3 stars7% (153)
  4. 2 stars3% (78)
  5. 1 star5% (113)

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Showing 1,241-1,250 of 2,195 reviews
Feb 5, 2025
Reviewer name: Not4happy
2 out of 5 stars
2 out of 5 stars review

Not Happy

Not happy with my new Samsung TV there are no extra audio ports on the TV where I can plug in my hearing aid amplifier the type of Bluetooth my hearing aids use is not compatible with the TV.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
reply from Samsung Brand Ambassador

Not4happy, Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams. The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~Samsung Pro

Feb 11, 2025
Reviewer name: Grapesnocone
4 out of 5 stars
4 out of 5 stars review

Great TV but connection problem

We love our Samsung TVs. Our only problem with this one was that we couldn't get it to connect to the wifi so now it is plugged in via ethernet cable. I tried other devices and they had no problems connecting.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 20, 2025
Reviewer name: Hank123
5 out of 5 stars
5 out of 5 stars review

Great TV For Lower Cost

[This review was collected as part of a promotion.] I couldn't afford the OLED or QLED models, so this Crystal HD is very adequate for my viewing needs ... good picture and decent sound.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Feb 5, 2025
Reviewer name: Marcy
4 out of 5 stars
4 out of 5 stars review

Love the HD

I received this tv as a Christmas gift from my Mom for Christmas because they have the same one and I love the quality of th HD. The only thing is the tv dosnt get loud and the soundbars are expensive

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 20, 2025
Reviewer name: Maurybarca
5 out of 5 stars
5 out of 5 stars review

My Samsung tv is better then I thought

[This review was collected as part of a promotion.] The image blow my mind never had a Samsung tv this is my first and I love it Easy to install apps no complaints so far Easy to navigate

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 20, 2025
Reviewer name: Mona25
5 out of 5 stars
5 out of 5 stars review

Samsung TV

[This review was collected as part of a promotion.] The TV is smart almost like samsung phone.It has many functions. picture is beautifull and speaker is very good and loud in thin TV .Really appreciate what Samsung make is pretty good.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 29, 2025
Reviewer name: LoneRose
5 out of 5 stars
5 out of 5 stars review

Great sound, tv has been great

[This review was collected as part of a promotion.] Ive had this TV for awhile now. Great sound, Great visuals. Works perfectly fine havent had any issues.

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Mar 5, 2025
Reviewer name: Michael Gremlin
5 out of 5 stars
5 out of 5 stars review

Booklets

The TV is great the only problem is I never received any instructions booklet on how to adjust the color or any booklet on the sound bar for adjustments

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
Feb 5, 2025
Reviewer name: Not happy
2 out of 5 stars
2 out of 5 stars review

Broken TV

I bought my Samsung 50 inch smart tv on Nov 29 of last year. Only 2 months later it is sitting in my living room, not working ! I was told it is the power board & a new one is to be ordered. I am furious! Thanks Samsung

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
reply from Samsung Brand Ambassador

Hello, Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty. Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Pro

Feb 5, 2025
Reviewer name: Rogue
3 out of 5 stars
3 out of 5 stars review

Smart TV and phone. Especially my phone...

I'm 56 and have been loyal to the Samsung brand since I was a teenager. Now, Not so sure??? Used to be 5 star. Customer service sucks To many commercials on samsung tv

Review from Samsung US
Helpful?3ZT00GJD0QQ915202201960
reply from Samsung Advisor

Hi Rogue, I'm very sorry you are not satisfied with your purchase. Please know we are available via chat and phone. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor