As of October 2021, there have been quite a few notices of Palram and Rion greenhouses and sunrooms being put up for sale for rock bottom ( less than $100) prices. I believe this to be the inventory liquidation that precedes the termination of product lines. It is even suspected that this is a precursor to a fire sale. That they would fail is no surprise to me due to the problems that I have encountered with the construction and use of their Sun Lounge. Here is an itemized list of the shortcomings that I experienced that would have dissuaded me from buying one in the first place:
1) Rude and Belligerent Customer Service. I got talked over when I asked questions from the sales staff. The fact that they were $500 cheaper than their competition overruled my usual good sense.
2) Mismatching Parts. They supplied the wrong window liners. I had to go to "technical" support to get the correct ones. Even worse is the automatic vent opener, which doesn't attach to or fit anything.
3) Lack of Options. You get one door and one vent. There are no options for more (or even less).
4) Problems with Vent. The wind would blow mine away. Often, I would have to look as far as 200 yards away to find it after a mild (15-20 mph) wind gust. It would have been best secured with a casement; however, . . .
5) Revocation of Guarantees (would come into play). If you change something, even an obvious fix such as the implementation of a casement, there goes the guarantee, I had actually looked at how they installed their vents and found that I did it the way they did it.
6) Rude Customer Support - self explanatory. I also add that they blurted out that they ALWAYS recorded their conversations and would use any technicality to void their guaranties.
7) Weak Roof Triangle - A strong wind will pop them out, which is generally followed by . . .
8) Roof Pane Pop-outs. Once the roof triangles pop out, the roof panes follow.
9) Roof Pane Slippage - Even with calm weather, the roof panes start to sag under the influence of gravity and slip off, which reminds me of . . .
10) Door Slippage. After opening and closing three or four times, the door will slip to the point where it jams into the door frame so that it doesn't open.
11) Difficulty and Painful Assembly. The plastic frame is assembled by plastic pins PAINFULLY inserted by a tool consisting of allen wrench inserted into a irregular wedge-shaped piece of wood.
12) The Plastic Frame (and other parts) Fatigue. Self explanatory.
13) Poor Instructions. Assembly is unforgiving. Often, when you discover a mistake, you have to tear down a wall in order to reconstruct it correctly. There Are NO Shortcuts To Rebuilding!!!
This also becomes a major problem as the parts fatigue.
Clearly, I recommend against this product whose market I perceive as collapsing.
