We're sorry to hear you feel the quality isn't as expected, and we have strict quality controls in place to ensure that our products are arriving to you in perfect condition. We'd like to learn more about the diapers you've purchased recently to see how we can help further, so please get in touch with us when you can by calling 1-800-632-7435.

The health and safety of children is at the heart of all we do, Memaw, and we’re sincerely sorry to hear about your grandons’ experiences. We hope your grandson is feeling better. Please know that a great deal of work goes into the development and testing of all our products to ensure they are safe for babies. We work with parents and partner with leading health professionals and safety experts through every step of the manufacturing process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every child is unique, and a child’s skin can be especially delicate. There are different factors that can unfortunately contribute to these kind of symptoms you have told us about, and we’d love to learn more about your experience so we can help. We’d also like to help address any leaks. As you may already know, size and fit are a huge part of finding the right diaper for your grandchildren. Children come in all different shapes and sizes so diapers fit every child differently. Our diaper sizes are organized by weight, and since no two children are the same shape, you will notice some overlap between sizes. In most cases, your baby should be within the weight range for the size you are using, but we've found that about 30% of babies are in the wrong diaper size. When you have a moment, please give us a call at 1-800-632-7435 for further assistance.

Lorena, we're sorry to hear the diapers leaked. When leaking has become more frequent, it can be a sign that the child has outgrown either the size, the style, or the absorbency so we recommend moving up a size. We’d like to learn more about your experience and help you further. Please reach out to us when you can by calling 1-800-632-7435.