We're surprised and sorry to learn of your disappointment with your recent purchase of Bounty. Our paper towels are made using the highest quality standards and we check the quality of our products many times during the manufacturing process. We want you to receive Bounty in its best possible condition; however, there is still a possibility that the product may not be up to standard. We'd like to learn more and do our best to make things right. Please give us a call at (800) 777-8337.

Thank you for reaching out to Bounty, Kristen, and sharing your thoughts on your recent Bounty Select-A-Size pack purchase. Please know, we only want your home to fully love their paper towels, and our Quality Team reviews every roll, making sure you'll get the high quality we all expect. Know we're here, and happy to talk further with you about our updated towel texture, leading to quicker absorption and stronger sheets. Give us a call, any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 926-8689.