Thank you for reaching out. We're very sorry, it sounds like you got a defective roll in your pack! Would you please give our customer service team a call at 1-800-926-8689, Mon-Fri 9AM-6PM EST? We appreciate you taking the time to share this.

We certainly appreciate your loyalty to Bounty, and we're sorry to hear that you feel this way. We can assure you that our paper towels go through many quality checks to ensure that they reach you in the best possible condition. The last change we made to this product was in February 2021, when we upgraded them to trap and lock messes even faster. They also feature a new emboss. We do heavily feedback such as this, and we'll be sure to pass this along to the rest of our team. We'd be happy to learn more about your experience, so please give us a call at (800) 926-8689 when you're able.

Not getting the quality towels you deserve is a concern for us, and we're also interested in understanding what happened with your latest package of Bounty. Our towels were improved this year to deliver a clothlike feel and enhanced absorbency to clean up messes quicker, and after multiple strict controls during manufacturing, we try our best to ensure each sheet reaches you in perfect cleaning condition. We're really sorry that wasn't the case for you, and some rolled away unkempt. We'd love a chance to help with your purchase and send your report to Quality Assurance for review. Give us a call at 1-800-926-8689, M-F, 9 am to 6 pm EST, when you can, to discuss this further.