We bought one, got it home and unpacked and it wasn’t working on the pod side. Had no issues exchanging it other than an hour drive back to the store one way. The second one has been working fine. I made sure to register it for warranty just in case!

This is one of the best coffee pots ever!! It was so easy to set up and everything works perfectly. It also has such a great appearance so it looks good sitting on my counter. Yes it did cost a lot but the old saying is “you get what you pay for”. I have been looking for a coffee pot for about a month before I chose this one. I did read a lot of reviews and this one had the best.

The first few uses were a challenge - grounds in the pot, leaking water, etc - but once I figured out how to set the basket properly (and use the gold filter plus a paper filter) the issues went away. I replaced a 10+ year old Keurig with this and I love having both options.

Bought on Prime Day and thought it was a good deal, until about a month later when it started leaking water all over the counter if I fill the k-cup reservoir. Emailed the company and they suggested I descale a brand new unit… Other than the fact that it leaks, it works fine, and I like the design I just wish I could use it as designed. Hopefully customer service will do something helpful soon.

I purchased the Cuisinart SS-16 coffee maker to replace a competitive brand. Although it works for the most part, some features are underwhelming. I bought it because it is supposed to be K-Cup compatible. However, using K-Cups causes the unit to explode coffee grounds all over the inside of the single cup side of the unit. I’ve followed the trouble shooting instructions but it just doesn’t work. I have resorted to using the supplied cup / filter which does work but isn’t as fast. The other disappointing feature is the reservoir size for the single serve side. It is quite small compared to the competition.

I've been waiting to purchase this coffee maker for a while now and am so glad I finally did! On busy mornings I can do a quick single cup and on weekends brew a pot of coffee. I also love this for when I have company. My coffee tastes so much better than the previous k cup only machine I had.

We have had the Cuisinart Coffee Center for a month and find it to be easy to use and very dependable. Many options for either carafe coffee or pod coffee from "bold" and carafe temperature to "bold" and ounce settings. You also have the option to use reusable filter for the carafe and pod coffee. We look forward to many years with this coffee maker.

This is a nice looking coffeemaker and handy for pods or full pot. Works well, except the book says there’s a feature to change the level of heat under the carafe and there isn’t. Also the keep warm feature shuts off fast, seems to be two hours later your coffee is cold. This isn’t a big deal for us, but I do want to point it out. Nice wide carafe that’s easy to clean.

I like this coffee machine because of the dual capabilities. But i had to return the first one purchased because it was defective and wouldn't keep the coffee hot after the brewing process. Returned and got a refund and so far the 2nd coffee machine is working properly.

I’ve had two of these coffee makers quit working while brewing. They were both under warranty and I did receive replacements in a timely manner but it had to be the same one. Why would I want the same one when two had already quit working? I would not buy another Cuisinart Coffee Maker.