We’re sorry to hear your coffee maker stopped working after only a few uses, as our products are designed for reliable daily performance. Please ensure the brew basket and water reservoir are properly seated, the machine is on a level surface, and the unit is securely plugged in, as these factors can sometimes affect operation. Since the issue persisted, we’d like the opportunity to help resolve it. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900524296 so we can assist you further.

We’re sorry to hear about your experience with the Cuisinart 2‑in‑1 Coffeemaker and that the single-serve side stopped working so quickly. To help, we recommend ensuring the needle fully punctured the K-cup, the needle area is clear of any buildup, and running a cleaning or descaling cycle, as blockages can affect performance. We’d like to further assist and review your options, as this may be covered—please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket number 8900817673. Thank you for your feedback—it helps us improve future models.