We're so sorry to hear about your experience. I understand how disappointing that can be, especially if you've relied on them for a long time. I want to assure you that the Always products, including the Ultra Thin pads, have not changed in terms of their formulation or effectiveness. The artwork on the packaging has been updated, but the pads themselves continue to provide the same great protection. If you're experiencing leaks, it may be helpful to consider trying a larger or more absorbent version of the product for better protection. Always offers a range of products designed to fit different body types and flow preferences. Here are some options you might consider: - Regular (size 1): For light to moderate flow - Long Super (size 2): For moderate flow with more coverage - Extra Long Super (size 3): For heavy flow - Overnight (size 4): For overnight protection - Extra Heavy Overnight (size 5): For ultimate overnight protection If you continue to have issues, please feel free to contact us at 888-574-9646 so we can review your case in person and assist you with this.

I'm really sorry to hear about your experience with the smell of the pads. Your feedback is important to us, and we strive for high quality. Please consider reaching out to our customer service team for assistance, at (800) 888-3115. We appreciate your loyalty over the years!

We're sorry that your most recent purchase of Always pads have an unpleasant chemical smell. Our products go through many quality checks and we try our very best to ensure that each one reaches you in perfect condition. We appreciate that you let us know, and we'll share this with our Quality Assurance Team. We would not expect the change in the print on the wings to cause this. Sometimes when our pads and liners are very freshly made you might detect a little odor. As well, because feminine care products are very porous, they can sometimes absorb odors if the product was exposed to strong aromas during shipping or storage. Your loyalty is appreciated, and we'd like to gather more information to help with this. Please give our Always Team a call at 1-800-888-3115 from 9AM — 6PM EST Monday – Friday, and we'll be happy to assist you.

I'm sorry to hear about your experience with the new Ultra Thin Size 5 pads. Our updated design aims to provide better coverage and absorbency. We appreciate your feedback and encourage you to try our other products.