Hi Ann77,Thank you for sharing your experience with the Ninja Blast 18oz Portable Blender. We’re truly sorry to hear that your unit only worked once and that you’ve been waiting for a refund and return label. This is certainly not the experience we want for our customers.While refunds and return processes are managed directly by Sam’s Club, we understand how frustrating this delay has been. We recommend reaching out to Sam’s Club’s customer service for an update on the return label and refund status.If there’s anything we can assist you with regarding the product itself or if you’d like troubleshooting support, please don’t hesitate to reach out to us at 1-800-365-0135. We’re here to help!Thank you for bringing this to our attention, and we hope this matter is resolved for you soon.Kind regards,Ninja Kitchen

Hello,Thank you for taking the time to leave a review.We're sorry to hear that you aren't happy with your Blast. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.Kind regards, Ninja Kitchen

Hello,Thank you for taking the time to leave a review.We’re sorry to hear that your Ninja Blender cups didn’t meet your size expectations. We value your feedback and will definitely share it with the relevant teams for consideration in future product development.Kind regards,Ninja Kitchen