We always want you to have an easy time getting that pleasant scent you've come to expect. There are many steps in place so that our Quality Assurance team can make sure that the scent is something you'd enjoy. We'd be happy to make this up to you, just give us a call at (800) 308-3279 when you have time.

Nonie, our Febreze AIR cans contain a nitrogen propellant that will escape if the cans are tilted upwards and downwards while spraying or if the can is shaken before use. Once the nitrogen is gone, there is no way for the product to dispense. We'd like to look at your cans more closely. When you get a moment, call us at (800) 308-3279. We're here to help you breathe happy and want to help.

That's not something that we'd expect for you to experience after just getting your new purchase, Sheryl. Our quality assurance team has worked hard to make sure that you always get a product that will work right when you get it. We'd be happy to make this up to you since this wasn't what happened. Just give us a call at (800) 308-3279.

Thanks for sharing your feedback with us about the Febreze AIR 4 pack. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can get you back to breathing happy, please call us at (800) 308-3279 Monday through Friday, from 9 AM to 6 PM EST.