Customer reviews for Samsung 28 cu. ft. Side-by-Side Refrigerator forMember photos









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Great design but shuts off with power surges
[This review was collected as part of a promotion.] I really like the design of this refrigerator, It's sleek and clean looking and I really like that it doesn't have a water dispenser. Our old refrigerator had a water dispenser and it was disgusting--there's just no way to wash them and so I'd rather use a filtered pitcher that I can wash. The only problem with this refrigerator is that we've lost power two times and each time the refrigerator does not turn back on. We have to wait for power to be restored, unplug the refrigerator and wait several minutes before plugging it back in. Our electric system is in perfect working order so I don't know why this would happen. Plus we never had this problem with our old refrigerator. We've been really lucky that we've been home when the power went out but this is really a huge problem if we have to worry about all our food rotting if we go out of town and the power goes out. I googled this problem and can't seem to find a solution. We put the refrigerator on a power strip with a surge protector and we're hoping this will fix it. If this doesn't work and we have to empty our fridge every time we travel, I will be very dissatisfied.
Thank you for sharing this detailed review with us. I can see why you would be nervous about this happening again. We can look into this to see if we can find a solution. For assistance, please contact our Social Media team for help. Thank you! ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143884930
Great fridge
[This review was collected as part of a promotion.] We have all Samsung appliances and this fridge did not disappoint. Extremely quite excellent ice maker great easy to clean shelving . The styling is great very contemporary. The fingerprint proof stainless finish is a great improvement over our older stainless fridge that always seemed to have handprints. We are very pleased with our purchase .
Don't BUY this model
after about a month, this model refrigerator broke and the panel is now flashing with error codes. we waited about a full week before buying groceries and now the refrigerator is full of stakes, fresh seafood and perishable food/ items. now we have to throw it all away. not sure when the technician will arrive and no idea if we have to wait months for parts!!!
Thank you for bringing this to our attention. I understand this process is time-consuming. We would like to thank you for your patience. We hope to have this issue resolved for you in a timely manner with our service center. If you have any questions about the process, please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Nice looking but not perfect
[This review was collected as part of a promotion.] So far I really like this Samsung Side-by-Side Refrigerator but it is not perfect. I like the clean lines with the smooth front and there is a lot of room in the fridge and freezer. The LED lighting is nice and bright and there is also an alarm if you leave the door open too long. I also like the app so that I can monitor the fridge settings. Overall, I like this refrigerator but I have noticed a few things. It does have an issue with fingerprints and the metal dents easily. Overall, it is a nice, clean look fridge and I do like it.
Most excellent!
First off, this fridge is amazing! I am beyond pleased and so excited that I was able to get this. The delivery and installation was easy also. I have needed a new fridge for almost a year. My old one was too small, plus it was slowly dying. I wanted one that of course, had a larger cu ft capacity, and more sleek and modern. Along came this gorgeous Samsung beauty! I chose this fridge for several reasons. It is very sleek, modern, and sophisticated at the same time. The black stainless steel is beautiful and does not show smudges or fingerprints- it is so easy to clean too! It is able to hold everything I need and then some. I even have room in the freezer to add more if needed which is a nice change. I also love the recessed handles in the doors. I actually love the design more than I thought I would. The controls are easy to read and use. This fridge reminds you if you've left the door(s) open, or didn't put the ice bucket back correctly. Very nice feature. T3 4 5 First off, this fridge is amazing! I am beyond pleased and so excited that I was able to get this. The delivery and installation was easy also. I have needed a new fridge for almost a year. My old one was too small, plus it was slowly dying. I wanted one that of course, had a larger cu ft capacity, and more sleek and modern. Along came this gorgeous Samsung beauty! I chose this fridge for several reasons. It is very sleek, modern, and sophisticated at the same time. The black stainless steel is beautiful and does not show smudges or fingerprints- it is so easy to clean too! It is able to hold everything I need and then some. I even have room in the freezer to add more if needed which is a nice change. I also love the recessed handles in the doors. I actually love the design more than I thought I would. The controls are easy to read and use. This fridge reminds you if you've left the door(s) open, or didn't put the ice bucket back correctly. Very nice feature. My food stays fresh longer with this fridge. Produce, milk, everything. My produce doesnt turn slimy after two days. I do use special produce bags to help, but in my old fridge I would only get 2 extra days. Now, some last a week or 2. I love that I am saving money!The only con is that it freezes too well! I am still trying to figure out how to lower the temp. Right now, I clean the ice bucket out every 1 to 2 weeks to avoid having a frozen "block" of ice in the bucket. It is a nice change not having to worry about our food being cold enough. I am very, very happy with this. I have always loved Samsung products and will continue to purchase Samsung brand for my large and small appliance needs. he only con is that it freezes too well! I am still trying to figure out how to lower the temp. Right now, I clean the ice bucket out every 1 to 2 weeks to avoid having a frozen "block" of ice in the bucket. It is a nice change not having to worry about our food being cold enough. I am very, very happy with this. I have always loved Samsung products and will continue to purchase Samsung brand for my large and small appliance needs.
Simple & Sleek
[This review was collected as part of a promotion.] * A simple 2 door fridge with lot of shelves. * A regular size Ice system is on the left top door. * Shelves are removable. * 3 baskets in the fridge to keep vegetables and fruits. * Fridge controls are inside behind the right door. * You can also control the temperature through the Samsung app. * Samsung App also send you alerts if a door is not properly closed or ice tray is not placed back correctly. * Fast cooling option get drinks cold in lesser time
Amazing Refrigerator with Smart Features!
[This review was collected as part of a promotion.] I recently purchased the Samsung 28 cu. ft. Smart Side-by-Side Refrigerator, and I couldn’t be happier with my decision. This refrigerator is not only sleek and stylish but also incredibly functional. The spacious 28 cu. ft. capacity easily accommodates all of our groceries with room to spare, making it perfect for a large family or anyone who loves to entertain. One of the standout features is the smart technology. The Family Hub allows us to manage our groceries, create shopping lists, and even stream music or watch TV right on the refrigerator door. It’s like having a central command center in the kitchen! The built-in cameras are a game-changer, letting us see what’s inside the fridge from anywhere via the app, which is super handy for meal planning and shopping. The cooling performance is top-notch. Our food stays fresh longer, and the temperature control is precise. The side-by-side design ensures everything is easily accessible, and the LED lighting is bright and energy-efficient, making it easy to find what we need without rummaging around.
What a Looker!!
[This review was collected as part of a promotion.] We finally received our Samsung Refrigerator and there is only one word that came to mind, "WOW!!" This Refrigerator is sleek and catches the eye as soon as you go in the kitchen. To get to our family room, you have to cross through the kitchen and everyone comments right away. The stainless steel design and fingerprint resistant metal allows our refrigerator to stay looking great all the time! The space inside is great as well. After transferring all our food from our old fridge into our new one, we saw we have so much more space and we love how many shelves there are. Giving us more options to move around items and organize. The freezer side was just as great! We love how many shelves there are. It is slightly smaller than our previous freezer but the additional shelves give us the space needed. The one thing we definitely wanted was an ice maker and we got one! The ice cubes are a great size to fit in our water bottles and they are made relatively quickly. Overall we are very impressed with our new Samsung Refrigerator and it makes a great addition to our kitchen.
Sleek new fridge
[This review was collected as part of a promotion.] I really like the look of his fridge. I love the fact that it actually has no handles that stick out on the outside. To open the door You have to put your hand inside I slot in the middle which Will not cause fingerprints to touch the front of the doors. Inside the fridge there's plenty of room on the refrigerator side to store many of the various size items that I have come across. I like that there is an ice maker inside and it doesn't show on the outside to keep the sleek look of the flat front. The freezer is a tad small but I do have a separate freezer to keep my frozen food in storage. I do like that the water filter is on the bottom of the fridge. This will allow me to change the filter and not have to move food around. The LED lighting is bright on the inside of the fridge. I do like the 2 minute door alarm to alert me when my children leave the door open.
Poor
This fridge is very loud and makes a lot of different noises despite us not even having the ice maker hooked up. Items including meat, eggs, and leafy greens freeze in the refrigerator constantly despite its "All Around Cooling" feature. The app only lets you know if the fridge door is open, not the freezer. Also arrived missing parts.
Hello Emme, Thank you for bringing this to our attention. I'm so sorry for having some problems with your 23 cu. ft. Smart Counter Depth Side-by-Side Refrigerator in Stainless Steel We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To troubleshoot your concern here are some links that might help you. Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/ In case you have any other concerns you may reach us via the following options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Reference number:1144413976 Thank you for choosing Samsung. ^Ross