We can help explain this, Pat. Packs available are based on what customers order from us. Multi-packs with inner wraps are primarily available in the Club stores. We make packs to meet the needs of our customers, some stores want single rolls and others prefer larger packs. We hope this helps!

Thanks so much for sharing your feedback about the size of our paper towels. We'd love to pass that feedback along to our team too and find you a paper towel that'll fit on your holder. Please call us at (800) 926-8689.