If you have concerns for Walmart, please reach out to them directly at 1-800-925-6278. For any Bounty related concerns, we're more than happy to help. You may reach us at 1-800-926-8689 Monday-Friday between 9am-6pm EST.

We're sorry you had this experience, Josh. Please contact Walmart directly at 1-800-925-6278 for further information.

We always strive to be the best and we're sorry to hear this, Jenny. Our Quality Team works tirelessly to make improvements to ensure this. The latest upgrade to our towels was made to deliver an improved absorbency, and clothlike look and texture, to enable messes to be picked up more quickly and completely. We're sorry to hear the package you received was thin, rough, and not as absorbent. After extensive consumer testing to provide features we hoped you'd love, and quality checks to ensure you receive your rolls in the best condition, be assured we're sharing your report with our Quality Team.