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Customer reviews for Swann Pro Series 4K Cameras with 1TB NVR Security System, 8pk. for
Swann Pro Series 4K Cameras with 1TB NVR Security System, 8pk.
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4.4 out of 5 stars
stars
9 ratings9 reviews
  1. 5 stars78% (7)
  2. 4 stars11% (1)
  3. 3 stars0% (0)
  4. 2 stars0% (0)
  5. 1 star11% (1)
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Showing 1-9 of 9 reviews
Mar 20, 2021
Reviewer name: CrazyBirdLady
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome extra eyes

I purchased a couple of months ago and it was the best thing ever. It’s awesome being able to see what the dogs are barking at, the noises anywhere around the house all we have to do is look at the tv to see what the noise is about. I love the motion alerts when I’m not home too. Open the app and check. I wish I did this years ago.

Review from swann.com
Helpful?292IDI34IAFU14216306034
Feb 12, 2021
Reviewer name: Andaath
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Happy

After installing my new system, I am very pleased with the overall quality. Like everything new it takes time to get used to the navigation of the system.

Review from swann.com
Helpful?292IDI34IAFU14216306034
Mar 6, 2021
Reviewer name: tmwc
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works straight out of the box

Bought this system about 2 months back. Much better than the previous system I had. Detects human and vehicle movement well using the pir sensors

Review from swann.com
Helpful?292IDI34IAFU14216306034
Feb 2, 2024
Reviewer name: shopofwax
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

fix mobile app!

DVR and cameras are great....The mobile app is garbage if you not on wifi

Review from swann.com
Helpful?292IDI34IAFU14216306034
reply from LV - Swann Team

Hello shopfwax. Thank you for reaching out and sharing your positive feedback. We are sorry you are experiencing issues with our app. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Oftentimes the issue you describe can be caused by the strength of the Wi-Fi signal going to your camera or the upload speed of your internet provider. Our support team can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. For real-time assistance, we recommend calling our phone support team at your earliest convenience. Please check the numbers below: USA/Canada: 1800 627 2799 Australia: 1800 788 210 United Kingdom: 0808 168 9031 Please let us know how we may further assist you. LV - Swann Customer Support

Dec 3, 2024
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Review from swann.com
Helpful?292IDI34IAFU14216306034
reply from LV - Swann Team

Thanks for sharing your positive feedback with Swann!

Feb 6, 2025
Reviewer name: Thim
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Review from swann.com
Helpful?292IDI34IAFU14216306034
Apr 17, 2023
Reviewer name: TA
5 out of 5 stars
5 out of 5 stars review

work as expected and easy to use.

I replaced old IP cameras and DVR so these were just plug and play. All the wiring was already done. The cameras worked right away. Installation was easy. The app was intuitive.

Helpful?292IDI34IAFU14216306034
Aug 3, 2020
Reviewer name: Rosebud
4 out of 5 stars
4 out of 5 stars review

Ultra 4K HD

First off, I have to say I love this system! Secondly, instructions and support could use some help, but it could be my patience since I'm a director in IT. Please make sure you update the firmware, and the auto-update does not find the latest version. You need to download it from the site, put in on thumb drive, and install it that way. Another issue is you NEED to use a CAT 6 cable from your Comcast modem to the NVR system. The simple cable caused me so many problems with live view, playback, and phone app. Swann should include a network cable to make sure everyone uses CAT 6, not an old CAT 5e. I was getting constant errors since I didn't have enough bandwidth. 100 MBPS vs. 1000MBPS, yes, new cable fixed that. I still have an issue with playback and two videos showing up on occasion, and hopefully, the wonderful helpdesk can guide me through that. Level 1 support drives me crazy.

Review from swann.com
Helpful?292IDI34IAFU14216306034
Apr 23, 2022
Reviewer name: KFisher
1 out of 5 stars
1 out of 5 stars review

App sucks and setup

These systems seems to lose connection all the time. Being that they are cat wired it's sad. The app is also very slow and is Terrible. I also have wize set-up for in home use and it works way better. Wize is wireless net and the app is amazing. Swann needs to step up the game. Cameras are good if and when all are working right.

Review from swann.com
Helpful?292IDI34IAFU14216306034
reply from Customer Service

Hello KFisher, Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Camera 8 Channel 4K Ultra HD NVR Security System. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us Please let us know how we may further assist you, Thank you. JV Swann Customer Support