We work closely alongside parents like you to make sure the wipes are thick enough to take care of the dirty work for you. We're sorry you needed several wipes to clean up the mess. We’d like to learn more about your experience so we can help you further. Please reach out to us when you can by calling 1-800-726-7377.

Thank you, Christina, for sharing your experience with Pampers Complete Clean Baby Wipes. We’re glad you’re liking their fragrance, but do apologize that you had to use so many to finish clean-up. Our Quality Team shares that every little one’s needs change as they grow, and sometimes babies need more wipes to get things clean and sanitary than they regularly need. The only changes we have in our history for these wipes is that in March 2024, Pampers Baby-Clean became Pampers Complete Clean Wipes and the packaging artwork was updated, so what you’ve questioned didn’t occur. That being said, we’d be happy to further look into your purchase, and make sure everything is as it should be, just in case your package was missed in our many quality checks. Call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.

Thanks for sharing your message, Paul. We understand your concern, and we assure you this isn't typical. We hope your son's symptoms have improved. Please know that we work extensively with parents, pediatric professionals, and safety experts through every step of the wipes-making process to ensure they are safe for all little ones. However, we understand a baby's skin can be very delicate. Unfortunately, many factors can contribute to an unusual reaction like this, and we want to learn more about your experience and share it with our Safety and Quality Assurance Teams. Call us at 1-800-726-7377 so we can assist you further.