Greetings, We know how important it is to have a fully functional refrigerator. Let us help. Here is a link for troubleshooting steps for your refrigerator that stopped cooling; kindly choose the one that matches, watch the video, and click the embedded words. Cooling issues with Samsung refrigerator or freezer. https://www.bing.com/search?q=samsung+refrgierator+stopped+cooling&cvid=ebf08fe4732e45aea99586fc0abf83f4&gs_lcrp=EgRlZGdlKgYIABBFGDkyBggAEEUYOTIGCAEQABhAMgYIAhAAGEAyBggDEAAYQDIGCAQQABhAMgYIBRAAGEAyBggGEAAYQDIGCAcQABhAMgYICBAAGEAyCAgJEOkHGPxV0gEINjQ4OWowajSoAgiwAgE&FORM=ANAB01&PC=U531 If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148721161) to help our team pull up your information when you message us. Thank you. -Ricardo

Meli, thank you for reaching out about your water pitcher and not having enough ice. We are here to help you. Please see pages 46 to 49 under the "Water pitcher (AutoFill Pitcher)" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf Below is a link to help you diagnose if the ice maker is not making enough ice. Please click on the embedded word. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147570075) to help our team pull up your information. Have a great day. ^Camille