Hi Rahul, Thank you for your honest feedback, and we hope you are in good health. We appreciate your constructive feedback as this helps us understand where we can take steps to improve our product. The reason why the bottom right drawer is unable to open when the left door is closed is due to the middle strip (mullion flap), which is connected to the left door. It helps keep the cool air inside the french door refrigerator. Without the middle strip (mullion flap), cool air can easily get out of the fridge. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144716718 Leo

We understand the difficulty you are experiencing. Let's boost how the ice maker performs, Ammy. The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding topic which affects its ice production. Learn more by visiting the instructional video and the hyperlinks. The Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147475310, to help our team pull up your information. Have a great day! ^Chrystel