Good day, We want you to have a seamless experience while using your refrigerator. Let us help you out. Please refer to the links below for instructions on removing the shelves and drawers from your fridge. For additional tips, click the hyperlinks and watch the embedded video. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS10006824/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150846426, to help our team locate your information when you message us. Have a great day. -John

Hi there, We aim to provide you with a hassle-free experience while using your refrigerator. Let us help you. To ensure your Samsung refrigerator dispenses clean, fresh water, it is essential to use a clean water filter. We recommend replacing the water filter every six months. To address your other concerns with your fridge, click the links and hyperlinks for tips. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS10006824/ To obtain a recommendation for a compatible pitcher for your fridge, please get in touch with Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150751299, to help our team locate your information when you message us. Have a great day. -John

Brandon R., we understand the importance of a working ice maker. Allow us to help. We recommend checking this link to help you troubleshoot if the ice maker stops working. Please click on the embedded word and watch the video included. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151075534) to help our team pull up your information. Have a great day. ^Camille