We're so sorry to hear your toothbrush is louder than you were expecting, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. Our toothbrushes are typically 65-67 decibels, similar to a normal conversation, or a sewing machine. So that we can learn more about your experience, and provide you with information on our Money-Back Guarantee, please give us a call at (800) 566-7252.

We're very sorry you're disappointed with your new Pro Clean Rechargeable Toothbrush, Louie. We carry out extensive research and consumer testing when designing our products, but still, we know that preferences vary from person to person. This is why we make a wide variety of toothbrushes that offer different features and styles. We're more than happy to help further and encourage you to give us a call at (800) 566-7252.