Thank you for taking the time to share your feedback about our Herbal Essences Smooth Rose Hips Conditioner. We truly regret to hear that it didn’t condition your hair as well as you had hoped. Please know that our aim is to create products that help you achieve the healthy, beautiful hair you desire, and we’re genuinely disappointed that we fell short of that promise. We want to reassure you that we’re passing your comments along to our Quality Assurance Team and the entire Herbal Essences Team. For the best results, we recommend letting the conditioner sit in your hair for at least five minutes before rinsing. Also, don’t forget to apply more conditioner to the ends of your hair, as they typically don’t receive as much natural oil from the scalp. If you're seeking a richer option, you might like to try our Hello Hydration Conditioner. We understand that everyone’s hair is different, and we’d love to hear more about your experience. At your convenience, feel free to give us a call at 1-855-236-3327 or contact us through the form on our website.

Thank you for your feedback on our Herbal Essences Smooth Rose Hips Conditioner! We're thrilled to hear that you love the product. We do apologize for the issues you've encountered with the pump, and we’re here to help. Please be assured that all our products undergo rigorous quality checks to ensure they reach you in perfect condition. What you've described isn’t typical, and we will pass your concerns along to our Quality Assurance Team and everyone at Herbal Essences. In the meantime, you might want to try tightening the pump at the base to see if that helps it engage properly. Your satisfaction is incredibly important to us, and we want to make sure you have a great experience. If you need further assistance, please don't hesitate to call us at 1-855-236-3327 or send us an email through the Contact Us page on our website.