Good Afternoon, we would like to apologize for your recent negative experience. When you have a moment, please give us a call at 888-301-0332 so we may find out more about the case that you purchased.

Good Morning Caryn, we would like to apologize for your recent negative experience regarding the lid. If you would be willing to call us at 888-301-0332, we would love to understand more and see if there is anything that we can do to help.

Good Morning and thank you for your feedback. Providing our customers with a high quality product is very important to us. So sorry you had this recent experience. We would like to find out more information if you still have the product available. Please call us at 888-301-0332 at your convenience.

Good Morning Lilly, First, we would like to apologize for your recent experience. What you are describing is not in line with our expectations for this product. Since these types of concerns are not typical of our wipes, if you would be willing to call us at 888-301-0332, we would love to talk to you in more detail about your concerns and obtain manufacturing dates and any samples you may still have for inspection. Again, our sincere apologies.