Thanks so much for giving this toothpaste a try, Cherry. We had hoped that your experience using this toothpaste would be as bright as your smile, so we're very sorry to hear about this. We suggest you discontinue using the toothpaste and give us a call so that we can learn more about what happened and help. We can be reached at (800) 492-7378.

We're sorry your package was smashed when you received it, and your product was falling out. This isn't the quality we'd expect, Rick, and we try our best to ensure you receive them in perfect condition with diligent quality checks. We want to have our Quality Team look into this and help with your purchase, so when you have time, please call us at 1-800-492-7378, M - F, 9 a.m. to 6 p.m. EST.