We're sorry your package was smashed when you received it, and your product was falling out. This isn't the quality we'd expect, Rick, and we try our best to ensure you receive them in perfect condition with diligent quality checks. We want to have our Quality Team look into this and help with your purchase, so when you have time, please call us at 1-800-492-7378, M - F, 9 a.m. to 6 p.m. EST.

We’re sorry to hear you’re disappointed with your Crest Complete + Scope Outlast Ultra toothpaste. We would like to assure you that our toothpaste tubes are filled by weight, and we have extensive quality checks to ensure each tube receives the correct amount of toothpaste. We do our best to offer competitive prices to make sure you’re receiving the best value, and getting the beautiful smile you expect. However, retailers set their prices at their sole discretion. We’ll certainly share your feedback with our team, and would like to learn more from you. Please give us a call at 1(800) 492-7378.