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Customer reviews for Maxx X-Series Merchandiser Freezer with Glass Door (72 cu. ft.) for
Maxx X-Series Merchandiser Freezer with Glass Door (72 cu. ft.)
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Showing 1-1 of 1 review
Mar 2, 2023
Paul
1 out of 5 stars review

STOP. RUN.

We purchased this freezer in august of 2021, compressor failed in december of 2022 (thats pathetic by the way). Contacted the third party manager of the warranty service, and they did in fact replace the compressor, woohoo....but the freezer is inoperable due to a failed solid state relay at the same time of compressor failure. In short, it worked for 1 year, broke, and has been inoperable for the last three months and all we're told is that we're waiting on a part that no one knows where its coming from, who's making it, or how long its backordered. What we thought was going to be an investment in our business turned out to be the worlds largest and most expensive paper weight. RUN. Buy anything other than this. Good luck

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reply from Maxx Customer Service

We are sorry you had a negative experience with this product. Depending on what caused a failure it is possible for multiple components to be affected at once, which could have been diagnosed at the time of service. Please contact our technical support line at 877-368-2797 and ask for David E. He is aware of the situation and can assist in resolving your issue.