LMFlolyd, we understand the importance of a working washing machine. We want to speak to you directly and get more information about your washer so we can better assist you.   Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147618480) to help our team pull up your information. Have a great day. ^Camille