We're sorry to hear this. For assistance, please reach out to Walmart at 1-800-925-6278.

We only want the best for you, Tanky, and we'd be happy to help you get the best out of Cascade Platinum Plus ActionPacs with Fresh scent. We know you'll be amazed by the results you get from Cascade Platinum Plus, because it delivers 28% more protein cleaning enzymes and 48% more starch cleaning enzymes vs Cascade Platinum. Please, give us a call at 1 (800) 765-5516, any Monday through Friday, from 9 AM to 6 PM, EST.

This isn't the experience we want you to have, Shorty, and we're sorry you've been finding soap left behind on your dishes. Our products are extensively tested to ensure quality and performance, and we wouldn't expect Cascade to leave behind a soapy taste. This is possible, however, if the soap isn't being completely rinsed off. We recommend that you check the dishwasher sprayer arms to make sure they're not clogged. Also, to ensure the dishwasher is rinsing properly, place a cup or mug on the top rack right side up, so it can collect water, and run a dishwasher cycle. The cup/mug should be filled with water at the end of the cycle. If it isn't, it's an indicator that the dishwasher is not rinsing properly. Your satisfaction matters to us, and we're here to help if you need any further assistance with this. Please give us a call at 1-800-765-5516 from 9AM – 6PM EST Monday – Friday.