We're sorry to hear that this was your experience, as our products do go through strict quality checks to ensure that you can get the best possible results with them. We wouldn't expect Cascade to impart the product taste into your dishes/food, but if the items are worn to the point of being porous, it's possible. As well, some materials, such as cast iron and plastic, can absorb odors. If certain items always pick up an odor, we recommend washing them by hand. We'd be happy to learn more and see how we can best assist you further, so please give us a call at (800) 765-5516 when you can.

We are sorry you didn&#39;t get the clean you expected with your Cascade Platinum Plus ActionPacs™, Maria. Our products undergo many quality checks to ensure they get to you with the best results, so we don&#39;t expect these things to happen. We want to provide some tips so you can continue getting the best results with our Cascade products. Some of these you&#39;ve maybe already tried, but we want to share just in case:<br /><br />• Be sure your water is at least 120 degrees Fahrenheit.<br />• We recommend running your kitchen tap before starting your dishwasher so the water goes in hot.<br />• Run your dishwasher when no other water supplies are running, like the washing machine or the shower. This way, you&#39;ll have full water fill and pressure.<br />• When loading the machine, be sure all items will get the full spray and that your spray arms aren&#39;t blocked.<br />• Store Cascade in a cool, dry place. Under the sink is handy, but it&#39;s often too warm and humid, especially if it&#39;s near the dishwasher.<br /><br />So we can help you get back to sparkling clean dishes, please call us at (800) 765-5516 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry that you're finding a scent left behind on your dishes. Our products go through many quality checks, to ensure that each one meets our high standards. All our ingredients, including our perfumes, are thoroughly tested to ensure that they are safe to use. However, a scent being left behind is not typical, and we have some tips that may help. If your dishwasher has a filter, remove the filter and clean it according to the manufacturer's instructions. It's possible dishwasher cleaner broke up lingering food residue which is stuck in the filter. Also, be sure to check that sprayer arms are not clogged to ensure proper rinsing. Some materials, such as cast iron and plastic, can absorb odors. If certain items always pick up an odor, they could be old or worn to the point of being porous. This can cause the scent of the detergent to be more easily absorbed into the surface, and these items should be washed by hand. For all other items which are dishwasher safe, a scent should not remain on the item if they are rinsed properly, whether by hand or in the dishwasher. It may help to know that our Cascade Platinum is more strongly scented, and for those who prefer something with a lighter fragrance, we recommend our Cascade Free & Clear. We'd like to gather more information of your experience to see how we can further help. Please give us a call at 1-800-765-5516 from 9AM – 6PM EST Monday – Friday.