We're here to help with your JBL Reflect Aero. When you open the lid of the charging case, the earbuds will turn on and then connect to the previous device it was connected to. To turn them off completely, put the earbuds inside the case and close the lid. If the charging case is not charging, please try using a different power cord. For further assistance, please contact JBL Customer Support.

Thanks for your feedback with our JBL Reflect Aero. You may have enabled the Ambient Aware or TalkThru feature, this feature sharpen the surrounding sounds or voices. Please check the features on the JBL Headphones App. If you need more help, please contact our customer support.

Thanks for your feedback. We're here to help you with your JBL Reflect Aero. Please be informed that all our products come with a one-year warranty. To file a claim and assist you with the replacement, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

Thanks for your feedback. We're always looking for ways to improve. For our JBL Reflect Aero, source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. You may try to use an equalizer like JBL App on your music application to adjust the volume to your preference. If you need more help, please contact our customer support.

Thanks for your feedback, we're here to help with your JBL Reflect Aero. If it's not charging please try different charging cable and charging adapter to see if this resolve the issue, we also recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Reflect Aero, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.