Thank you for your feedback. We're here to help with your JBL Reflect Aero TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.

We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve, and we'll make sure to pass this along to our development team.

Thanks for your feedback. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. To avoid audio dropouts, please make sure that your device and speaker are within the Bluetooth range of 10M. Also, don’t stand too close to the Wi-Fi router and appliances like microwaves that can interfere with the connection. You may enable advance controls by connecting your JBL Reflect Aero TWS to our JBL Headphones App to avoid call dropouts when you touch the earbuds. If you need more help, please contact our customer support.

We're here to help with your JBL Reflect Aero. With TWS earbuds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the contact points on the earbuds and charging case. You may refer to the link below for the cleaning instructions. If the issue persists, please contact customer support. Here's the link: https://support.harmanaudio.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html

Thanks for sharing your feedback on our JBL Reflect Aero TWS. We value your input, and we'll make sure to forward your feedback to the appropriate team.