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Customer reviews for Member's Mark Mesh Office Chair for
Member's Mark Mesh Office Chair
4.5 out of 5 stars
stars56 ratings54 reviews
  1. 5 stars82% (46)
  2. 4 stars7% (4)
  3. 3 stars2% (1)
  4. 2 stars0% (0)
  5. 1 star9% (5)

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Showing 41-50 of 54 reviews
Apr 4, 2025
Kevin
1 out of 5 stars review

Verified Purchase

Don’t buy this chair

Poor quality design, inserts pulled out of their sockets before the chair was fully assembled. I returned it for a refund.

Helpful?6SD2JVA63Z7S13972255555
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very sorry to hear about the condition of your chair and that it was returned due to the issues you are describing. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 3, 2026
Mila
5 out of 5 stars review

Good quality, initially intimidating

I panicked a bit when I opened the box and saw too many pieces and screws (I had not assembled anything for years!), but fortunately the instructions were excellent and all of the pieces were there, including the only tool that was required. I took me one hour to assembly it. I love that the position of the lumbar support is adjustable.

Helpful?6SD2JVA63Z7S13972255555
May 11, 2026
Kerry
5 out of 5 stars review

Great chair

Really liked the look and quality of the chair. Ordered ONE to try it out before looking to re-order more for the rest of the office. Sadly, they're no longer available. Any chance they will re-stock soon?

Helpful?6SD2JVA63Z7S13972255555
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you enjoyed your chair so much you wanted to order another one. We can definitely look into the replenishment for you. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 21, 2025
KissnRain
5 out of 5 stars review

As usual, Member's Mark does not disappoint.

Absolutely worth every dollar and many, many more. This is a solid chair with quality features. The quality of this chair does not meet the price. This is a $400 chair, with a $99 price tag. 1. This chair is COMFY!!!! Can get through the work day without a care. (I suffer daily pain caused by a back injury from being rear-ended several years ago.) 2. The seat is super thick foam. While it has give in it, it is firm enough that I expect it to last many years. 3. The arms can be flipped up so the chair goes under the table/desk, then flipped down for use. 4. I am 5'0", my husband is 5'10". The height adjustment is suitable for both of us plus room to spare both up and down. 5. The mesh back is solid and strong and makes sitting for hours much more comfortable then our solid backed chairs. 6. Assembly was fast and simple. 7. This chair looks like much more expensive chairs. 8. Simply put, this chair looks, feels, is feature loaded, and assembles like a $400 chair. Yet, is it only $99.

Helpful?6SD2JVA63Z7S13972255555
Dec 22, 2025
Loren
1 out of 5 stars review

Missing pieces- can’t build chair

I’ve been waiting for this chair to come back in months. Finally snagged it only to be missing several key parts when delivered (base, base plate, seat plate) so there is no way to assemble it. I tried calling the customer service number on the box that says “call us first” but no one picks up. So now I’m left with pieces of a chair that can’t be assembled and no remedy other than to repackage, return to local club, and attempt to reorder completely.

Helpful?6SD2JVA63Z7S13972255555
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding missing parts. If you are still in need or would like to get in touch to resolve this matter you can also reach us by our escalations email so that we can get to your request asap, serviceescalations@trueinnovations.com. Please be sure to reference your review so we have the necessary information to proceed accordingly. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 24, 2025
SE
1 out of 5 stars review

Not worth your time

Product came damaged. Mesh material for the backing was noted to be ripped when opening box to assemble chair. When attempting to get a replacement product it is no longer available. In order to get a refund chair has to be completely taken apart, repackaged, and returned to the store, leaving me at a loss without a chair. Attempted to upload pictures on review and it gives an error message.

Helpful?6SD2JVA63Z7S13972255555
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the mesh material on the back cushion of your chair. We have a customer support team that assists with situations like this and would have liked to have assisted. Please do not hesitate to reach out if you ever need support going forward. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 21, 2025
Meshchair
5 out of 5 stars review

Great Deal

What a good deal. Hard to find a decent chair at a good price, this one feels like a good quality chair. It is a smaller chair but doesn’t feel cheap or flimsy and is very comfortable. It was easy to put together, was able to do it on my own.

Helpful?6SD2JVA63Z7S13972255555
Aug 8, 2025
Beth G
5 out of 5 stars review

Value for comfort

[This review was collected as part of a promotion.] [This review was collected as a part of promotion.] Gotta admit, the mid-back design is cozy! As someone who works long hours, this comfort is a lifesaver. Really enjoy the breathable mesh as well, keeps me cool.

Review from Living Style Group
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Aug 8, 2025
Sam T
5 out of 5 stars review

Joyful Sitting

[This review was collected as part of a promotion.] [This review was collected as a part of promotion.] The adjustable lumbar zone is genuinely supportive, really helps my back. That soft-touch fabric feels nice, love it for marathon work sessions. and that flip-up option for armrests - genius!

Review from Living Style Group
Helpful?6SD2JVA63Z7S13972255555
Aug 8, 2025
Lisa T
5 out of 5 stars review

Super-mobile and sturdy

[This review was collected as part of a promotion.] [This review was collected as a part of promotion.] Man, that 5-star base holds steady. The 360° swivel casters are my favorite. Enjoying that control lever for height adjustments, it's conveniently placed.

Review from Living Style Group
Helpful?6SD2JVA63Z7S13972255555