Thank you for providing feedback on our Herbal Essences Smooth Rose Hips Shampoo. While we're glad that you love the product's scent, it does disappoint us to hear that you didn't get any relief from frizz. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured that we are sharing this report with the rest of our team. We've learned that hair can be frizzy if it's not conditioned enough. For better results we recommend pairing the product with a rich conditioner or you could try using a leave-in conditioner instead of one that you rinse out. We'd like to assist you further so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for sharing this information. We’re very sorry about your experience. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. Please reach out at your earliest convenience at 1-855-236-3327. Dandruff can happen if there ha been changes to your diet, or hormonal changes. If you have changed your hair style recently without changing your shampoo can cause problems as well. Sometimes a flaky, itchy scalp may not always be dandruff. Flaking could be residue from a build-up of hairsprays or other grooming products.

Hello. Thank you for telling us this information regarding our Herbal Essences Rose Hips Smooth Shampoo. We're sorry that you had to experience the pump on the bottle not always working. This isn't something we expect with our products and we will be sharing this with our Quality Assurance Team. You may already know this but in order for the product to pump correctly, there must be space between the bottom of the bottle and the tube the product goes up. Also if the pump is ever loose, make sure to tighten the pump completely and once tightened, the pump engages, and should then work correctly. We'd love to find out how the pump wasn’t working exactly so please give us a call at 1-855-236-3327 or message us through our Contact Us Page.