Thanks for telling us how happy you are with Herbal Essence! We know how busy life can get, so it means a lot that you took time to let us know how you feel. Your reaction is just what we hoped for, and I can’t wait to share your response with the rest of the team! -Chelsey S.

Thank you for getting in touch about our Herbal Essences Smooth Rose Hips Shampoo. We're sorry to hear that your hair was left feeling stringy. We've thoroughly tested all of products to ensure they deliver the benefits we advertise. What you have shared isn't something we would expect and you can be assured that we are reporting this to the rest of our Herbal Essences Team. We'd like to learn more about your experience so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.