Thank you for taking the time to reach out I am very sorry to hear that is how you received your product. I have made a case for you about this issue 14839443. Please contact us at 1-855-236-3327 so we can reimburse you for that product.

Thank you for reaching out to us about our Herbal Essences Rose Hips Shampoo. We're happy to hear that you love the scent of the product and we're sorry that you had a hard time with the bottle cap. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is something our Quality Assurance Team has been made aware of thanks to consumers like you and they are currently working to fix this by releasing enhanced products that will not result in the same issue. We appreciate your patience and for taking the time to share your experience. We'd love to assist you more, please just give us a call at 1-855-236-3327 or email us through our Contact Us Page.