Thank you for reaching out about our Herbal Essences Rose Hips Smooth Shampoo. We're very glad that you enjoy the scent. However, it does sadden us to hear that your hair became greasy, and that you also experienced some hair loss. This truly isn't the kind of experience we want any of our consumers to have and we understand that it can be devastating. Please know that we will be reporting this to the rest of our team and we'd like to provide some helpful information. First, it's very important to understand that losing between 50-100 hairs a day is considered normal. Still, we acknowledge that extensive hair loss can be distressing. There are various factors that can contribute to it, including hormonal changes, illness, infections, stress, medication, and more. We want to assure you that our hair care products are safe for use and do not cause or speed up hair loss. Our products undergo thorough development and testing to ensure their safety and effectiveness. We also have strict quality controls in place, and millions of people trust and use our products every year. If you are experiencing a severe amount of hair loss, we do recommend contacting your doctor. Also, fine hair in particular tends to become greasy. If your hair felt very greasy, you may want to try a shampoo with little to no moisturizing benefits. We want to gather more information regarding your experience. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for taking the time to reach out we are so glad to hear this product makes your hair feel thicker and healthier thank you for the feed back.