Thank you for getting in touch about our Herbal Essences Rose Hips Smooth Shampoo. We're disappointed to hear of your recent experience. This isn't one we want you to have and we understand how frustrating it can be. So that your comments get the attention they deserve, we'd like to collect some additional information from you. Please know that every detail you provide will be shared with our Health and Safety Team and the rest of our Herbal Essences Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can better assist you.