Thank you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo. We're truly sorry to hear about your hair and scalp drying out. This definitely isn't the kind of results we want our consumers to have and we understand how this can be frustrating. Please be assured that we are reporting this to the rest of our team. In the meantime, it may be helpful to know that hair can be dry if not conditioned well enough. There is a chance that you aren't using the correct product for your hair type. For a better experience, we recommend using a rich conditioner. You can also try using a conditioning treatment, 2 or 3 times out of the week. We'd like to collect more information about your experience. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can assist you further.

Thank you for sharing your experience with our Herbal Essences Smooth Rose Hips Shampoo. While we're happy that you love the scent, we are very sorry to hear that your hair dried out. That's definitely not the kind of results we want you to have and we will be sharing your results with the rest of our team. In the meantime, we found that hair can be dry if it's not conditioned enough. For the best results, we recommend trying a leave-in conditioner instead of one that you rinse out. You could also try using a conditioning treatment 2 or 3 times a week. We'd like to gather some more information so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

We appreciate you for taking the time to let us know about your purchase of our Herbal Essences Smooth Rose Hips Shampoo. We are thrilled that you enjoyed the scent. Our apologies that you did not get the moisturizing results you expected. Be assured we are sharing your comments with the rest of our Herbal Essences Team. If you have not already, we recommend you try pairing this shampoo with our Herbal Essences Smooth Rose Hips Conditioner. Please contact us at 1-855-236-3327 or send an email through our Contact Us page, so we can correct things.