We apologize your Scotts Turf Builder Grass Seed Sun & Shade Mix did not germinate as expected. Soil temperatures must be at least 55 degrees for the seed to germinate and can take up to 28 days to germinate. We want you to be confident in our products; this is why we offer a product guarantee. If you would like to further discuss this, please contact us here: http://tinyurl.com/mds8zo5

Seeds must come into direct contact with the soil in order to germinate. Our Research Department has told us that if seed is laid on top of old grass, you will have about a 2% germination rate. If you are seeding over an old lawn, we recommend that you rent a slit seeder. If this is not possible, vigorously rake the existing turf, or add a shallow layer of topsoil to the yard prior to seeding. Seed also needs exposure to sunlight. A heavy cover of straw, soil, or other material will cause the seeds to rot, or severely limit germination. Cover seeds with no more than 1/4 of an inch (.63 centimeter) of topsoil or lawn soil. Two "enemies" of newly seeded lawns are herbicides and lawn diseases. While you have very little control over the outbreak of a lawn disease, do make sure that no weed control or weed prevention chemical has been used in the area, as those products will also prevent or inhibit germination. When used on newly germinated lawns, herbicides will kill off the new grass. We want you to be confident in our products, this is why we offer a product guarantee. If you would like to further discuss this, please contact us here: http://tinyurl.com/mds8zo5

We would like to apologize that our Turf Builder Sun and Shade Grass Seed did not live up to your expectations. This is certainly not what we want you to expect from our seeds, and hope that this has not discouraged you from using our seeds for your future seeding endeavors. We would like to discuss the seed application with you, as well as our product guarantee. At your earliest convenience, please reach out to us by using the contact information at the following link http://tinyurl.com/7ag7a3n