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Customer reviews for SAMSUNG 58" Class TU690T-Series Crystal Ultra HD 4K Smart TV UN58TU690TFXZA for
SAMSUNG 58" Class TU690T-Series Crystal Ultra HD 4K Smart TV UN58TU690TFXZA
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4.4 out of 5 stars
stars1,039 ratings1,027 reviews
  1. 5 stars69% (713)
  2. 4 stars18% (189)
  3. 3 stars6% (62)
  4. 2 stars3% (27)
  5. 1 star5% (48)

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Showing 541-550 of 1,027 reviews
Feb 1, 2023
Scott
2 out of 5 stars review

Picture and sound are good, however, there is a visible red ring in the center of the screen. Not enough to be a nuisance but notice enough to see. I love Samsung TVs so I’m not one to complain.

Review from Samsung US
Helpful?159EEZ107GUG13967605930
reply from Samsung Brand Ambassador

Hi Scott, We appreciate your review of the TU690T TV. Please try the following troubleshooting steps: 1. If any external devices are connected, check all input cable connections 2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines. 3. Try changing channels using the remote control. Is the issue the same on all channels? 4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources? 5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test) 6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception Should your issue persist, please contact Samsung Customer Support so we can better assist you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

Dec 22, 2022
Crunchyroll
4 out of 5 stars review

No Crunchyroll

Great TV! everything works great but I am unable to download a very popular app called Crunchyroll to watch my anime..... :( other than that, everything works great!

Review from Samsung US
Helpful?159EEZ107GUG13967605930
Mar 25, 2024
Jormon22
5 out of 5 stars review

Excellent TV

[This review was collected as part of a promotion.] The picture and sound quality are excellent. The wifi features are excellent as well. 10/10 in my book.

Review from Samsung US
Helpful?159EEZ107GUG13967605930
Jul 12, 2024
Mnkylvr1114
5 out of 5 stars review

This product is best by far.

[This review was collected as part of a promotion.] I am very happy with our purchase. Samsung I feel always goes above and beyond with their products. The picture quality is amazing and connectivity is easy. It does not disappoint.

Review from Samsung US
Helpful?159EEZ107GUG13967605930
Aug 9, 2024
JEFE123
5 out of 5 stars review

Samsung Tv

[This review was collected as part of a promotion.] I love how I can watch tv, and stream directly off my phone, pictures clarity is magnificent, I have had no issues at all with this tv. Thank you Samsung

Review from Samsung US
Helpful?159EEZ107GUG13967605930
Dec 14, 2023
DWKDWK
5 out of 5 stars review

Great picture. Spectrum friendly set up

Great picture. Easy set up. Once the method for pulling up the desired channel is figured out, all frustration goes away. Very satisfied with all aspects of this TV. Note: LG doesn’t pair with Spectrum app….this Samsung does. Huge feature

Review from Samsung US
Helpful?159EEZ107GUG13967605930
Jul 18, 2022
MissSweet
5 out of 5 stars review

Great amazing TV

[This review was collected as part of a promotion.] I've always love Samsung TVs. It's a great tv clear and the sound is amazing. I'm thinking about upgrading to a 65 soon.

Review from Samsung US
Helpful?159EEZ107GUG13967605930
Jul 22, 2024
VC1211
4 out of 5 stars review

Great TV for it's value

[This review was collected as part of a promotion.] I've had this TV for about 3 years now. I haven't had any major issues. One once it was giving me trouble connecting to my internet but other than that it's great. It's up to date with apps too.

Review from Samsung US
Helpful?159EEZ107GUG13967605930
Jan 9, 2024
Nana2six
5 out of 5 stars review

Wonderful TV

Our children gifted this TV to us for Christmas and we absolutely love it. The screen is nice and big. The sound and color are top notch. The ease of use is great. We Senior adults are loving our new Smart TV.

Review from Samsung US
Helpful?159EEZ107GUG13967605930
Jan 18, 2024
DONT BUY
1 out of 5 stars review

Terrible

Worst tv I've ever bought.....yeah it's got good picture quality but trying to navigate the menu is so infuriating. The tv menu lags so bad. Trying to select which app to click on takes forever. I'd rather have Onn brand tv than this crap

Review from Samsung US
Helpful?159EEZ107GUG13967605930
reply from Samsung Brand Ambassador

Hello, I’m sorry to hear about the issues you’re experiencing with lagging and difficult navigation. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary. Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Pro