I'm about to first one excited to have my own KitchenAid but during the first time using it, it stopped working after a minute of it and use and didn't turn on again. we even troubleshooted it like it says in the manual and it didn't turn on. I then exchanged it for another one and it survived the first use. when we tried using it the second time, I turned the handle to lift the bowl up and it collapsed. I went back to get my refund to get the Tilt head one since this has shown it's not reliable. would not recommend to others.

I have been wanting the larger mixer for years. I currently have the traditional Kitchenaid that I have been using for 5 plus years. It's been running like a champ but I need the larger bowl size. My husband picked this one up for me and I was so excited to use it. Went to make a simple sugar cookie recipe and it cut off after about 5 minutes. I tried everything I could to get it to come back on to no avail. Went to Sam's and exchanged it for another one. The lady at the counter told me this was the 7th or 8th one that week that was returned. I decided to grab another one anyway and give it a try. The exact same thing happened again with the new one. Now I have a pretty large and heavy paper weight on my counter while I lug the thing back to Sam's and just get my money back or call Kitchenaid to see what they are going to do. I'm so sad and disappointed.

I was really excited to us this mixer and felt extremely disappointed when, right out of the box it did not work. Pluged it in flipped the switch and nothing happened. Figured it might be a bad outlet moved mixer used a different outlet and again nothing happened. I didnt want to get discouraged and wanted to give kitchenaid the benefit of the doubt. I returned to sams club and exchanged the mix for another one. The joy could be felt in the room when this second mixer roared to life yet the joy was quickly filled with a sense of dread as the mixer started to overheat I know some of you may be thinking that this could be operator error but when using the dough hook at level one setting for less than 4 minutes. There's no reason for This mixer to overheat. I looked up how to reset the mixer after I followed the reset directions, the mixer roared back to life and i was able to return to baking. unfortunately the second time I attempted to use the mixer The mixer would not work. It would roar to life. But it would not spin the dough hook now I must return two sam's club for a second time.

I've always liked my mom's tilt head KitchenAid mixer, but I wanted one with the ability to mix dough and a little more heavy duty than my current Sunmaid mixer. Cue this 2025 Christmas season sale: wonderful price for a quality item. The Blue Velvet mixer I purchased worked for a grand total of maybe generously 3 seconds before stopping. I tried a different plug, I tried leaving it to rest for a day, nothing could induce it to work again. Figured I just got a dud; it happens, but I could exchange it. When I went back, I was the 3rd person to return it for the same reason that day, and it wasn't even noon yet! The one right before me was also a Blue Velvet color; it was still out waiting to be sent back, I presume. I still needed a mixer, so I looked for the same color. The units they still had were all the light sea foam color, plus one silver. I tried to order another Blue Velvet for pickup upon recommendation of the associate (when I showed her they claimed they were still in stock), and after waiting around for 4 hours in town (I live 40 minutes away), they texted me that they canceled my order because they actually didn't have that color. So now I have to order online or just decide not to buy the mixer. I'm leaning towards the latter. The mixer is a hassle and heavy to lug home and not work. Plus I had to wash the equipment I used. Not worth it, especially before Christmas. Buy straight from the manufacturer or something. I've read the Sams model is different; if that's the case, it's defective.

This is not the reliable stand mixer that earned the reputation of being the best. I bought one to replace the mixer that worked like a mule for the last 13 years because it was getting a bit tired. I brought it home, set it up, tested it, and all seemed well. I put my butter and sugar in it to cream for cookie dough, turned it on, it spun twice and the motor burned out...dead. Did some research and found out that Kitchenaid discontinued the 1.3 horse powerful mechanics in 2024 and replaced it with a weak 500 watt AC motor with plastic parts. Im returning the new one and sending my old one in for refurbishment. You can only get the good model refurbished. Im buying a spare refurbished unit because I use this tool every single day. So disappointed with Kitchenaid. I feel completely betrayed.

The bowl lift has a poor design, whereas all the weight is all put on a small little metal c clip which easily breaks. Repairing it when it breaks is difficult, and getting the bowl back to the correct level is a real pain. Save yourself the struggle don't buy this model.

yall dont buy this kitchenaid used to make really good products but I made the mistake of purchasing this new one yesterday and used it one time and it has already quit working. Now, I've used a kitchenaid to make the recipe that I was making before.I used to my grandmother's all the time.So I have to say, is, if you need a kitchenaid, try to find an old one, don't buy a new 1.They suck

Really disappointed in this mixer. I set it up for the first time to make cookie dough. Two minutes into using it on the lowest speed it turned off and won't turn back on. After looking it up I found more people that have had this same issue. Wish I'd seen that before buying it.

I sold my tilt 4.5 quart so I could buy this one because I need a little bigger bowl and I thought its the new design has to be better right ? nope worst purchase I have ever made, I hate using this thing, the handle to raise the bowl is very cheaply designed and not smooth at all, you have to take the mixing spatula out to remove the bowl. almost impossible to add ingredients without making a mess, I could go on and on.... This design makes using it so much more difficult and I really really hate using it, now I am stuck with a piece of junk when I had a perfectly good and awesome tilt head mixer that I got rid of because I believed all the hype about this piece of crap, seriously see no advantages to this at all, none, buyer beware. I have had this for 3 months and find myself using my hand mixer because I hate this thing so much....

Bought one as a gift on 11/26/2025. Turned on for 30 seconds and died. Returned and purchased another on 11/28/2025. Turned on for 30 seconds and died. Son and Daughter in-law now have to drive 3 hours to pick up the receipt to try and find a mixer without the speed control issue. KitchenAid ultimately has one job and failed. Won't recall an obvious speed control issue. Letting customers go through the process of diagnosing their manufacturing shortfall instead of being proactive to maintain their brand's good name... Optics indicate GREED. The expectation is simple, KitchenAid: I give you money, you give me a mixer that works. Not one good one in 3, 4 or 5 tries. To Sam's Club: Stop selling these defective units IMMEDIATELY. Return pallets of products back to KitchenAid. Your brand is being tarnished as well; silence is approval!