Customer reviews for Jetson Atlas 14" Fat Tire Folding Electric Bike forAtlas Pro Fat Tire Electric Bike
My wife andI bought a pair of Atlas Pro fat tire bikes. We love them. We rode on the Katie Trail from Defiance, MO to Augusta, MO. We ate lunch and rode back to Defiance. We used petal assist and rode a total of 14miles. We still had 2 out of four green power indicator lights left when we got back to our vehicle. After folding petals and handle bars, they easily load into our SUV. I can haul one in the back seat of my Chevy Malibu. We are both in our late sixties and the petal assist makes riding a bike very enjoyable.
Hello Mike, Thank you for sharing your experience with the Jetson Atlas Pro Fat Tire Electric Bike! We’re thrilled to hear that both you and your wife are enjoying your rides and that the pedal assist feature is making biking such a pleasant and accessible experience. It’s great to know the bikes performed well on your 14-mile trip and that you still had plenty of battery power remaining—exactly the kind of reliability we strive for. We’re also happy to hear that the folding design made transportation simple and convenient, whether in your SUV or even your Chevy Malibu. Your feedback truly highlights the versatility and ease of use these bikes are designed to deliver. Thank you again for choosing Jetson. We hope your Atlas Pro bikes continue to bring you many more enjoyable rides and memorable adventures!
Muy buen producto
Recorro 20 kilómetros ade mi casa al trabajo y me sobra carga muy contento llevo un mes con ella
Dear Valued Customer, Thank you for taking the time to share your positive experience with the Jetson Atlas Fat Tire Electric Bike. We’re delighted to hear that the bike is performing well for your daily commute and that it comfortably supports your 20-kilometer trip between home and work with battery power to spare. It’s especially great to know that after a month of use, the bike continues to meet your expectations and provide a reliable and enjoyable riding experience. The Atlas was designed to offer both performance and convenience for everyday riders, so it’s wonderful to hear that it has been helping make your commute easier and more efficient. We truly appreciate you choosing Jetson and sharing your feedback with us. Your support means a lot to our team. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out to our support team at 1 (844) 585-7462, Monday through Saturday from 10 AM – 6 PM EST. We’ll be more than happy to assist you.
Awesome e-bike
I love this bike. It is smooth and enjoyable to ride.
Hello Sondra, Thank you for sharing your experience with the Jetson Atlas Fat Tire Electric Bike! We’re delighted to hear that you’re enjoying smooth rides and finding it both fun and reliable. Our team designs each e-bike with performance, comfort, and durability in mind, and it’s always rewarding to hear positive feedback from our riders. We appreciate your support and hope your Jetson Atlas continues to provide enjoyable rides for many miles to come. If you ever have questions or need assistance, our customer support team is always ready to help.
Good product
It is a good bike with essential otions assembly and set up easy but have problem with its bell
Dear Valued Customer, Thank you for sharing your experience with the Jetson Atlas Fat Tire Electric Bike. We’re delighted to hear that you found the bike’s assembly and setup straightforward and that it meets your essential needs. Your positive feedback on these aspects is greatly appreciated. We also acknowledge your note regarding the bell and sincerely thank you for bringing this to our attention. Feedback like yours helps us identify opportunities for product enhancements and ensures that we continue improving the overall user experience. Should you have any questions or need further assistance with your bike, please feel free to reach out to our team at 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. We’re always happy to assist. Thank you again for your feedback and for choosing Jetson.
Poor Battery life, Parts falling off, more useful as a paperweight
This Jetson Atlas fat tire bike is useless, online it claims that the battery can reach 15 miles on throttle use alone, you'll be lucky to get 15 minutes. Even while pedaling (which that is a complete joke) the battery within 10 minutes will already be 50% after charging all night. The pedaling is a complete joke you might as well be at a gym with an elliptical set to BREAK YOUR KNEES MODE as it resists you the entire time so shoddy build on a basic mechanical component yay! The pedals have a hinge mechanism that allows you to fold them. Unfortunately that same hinge cannot withstand basic leisure pedaling and will eventually just fall off, yay! Your not getting far with this bike, your not going to get anywhere with the pedaling, just don't buy this. And Jetson Atlas you owe me money for such an abysmal product.
Dear Valued Customer, Thank you for taking the time to share your detailed feedback regarding your experience with the Jetson Atlas Fat Tire Electric Bike. We sincerely apologize for the issues you’ve encountered, and we understand how frustrating this must be. Your experience with battery performance, pedaling resistance, and the pedal hinge mechanism is not the level of quality we strive to provide. We would like to note that charging the battery overnight is not recommended, and we encourage careful adherence to the charging guidelines to ensure optimal performance. We would like to investigate this matter further to better understand the issues you’ve described. We kindly ask that you reach out to our customer care team at our toll-free number, 1 (844) 585-7462, available Monday through Saturday from 10 AM–6 PM EST, so that we can gather more information. Your feedback is invaluable, as it helps us identify areas for improvement and ensure a better experience for all of our customers. Once again, we sincerely apologize for the inconvenience and frustration you’ve experienced, and we thank you for your patience and understanding while we look into this matter.
Can't order any parts as they are always out of stock
We have had this bike for a year and it overall worked fine but the tire recently popped and I need a new tire and tube which according to everywhere I have looked are out of stock and have been for a very long time. So now I have this expensive bike just sitting in my garage because I can't get the tires I need for it. Do not waste your money if you want further proof just look this bike up on Reddit and you will see for yourself.
Hello Danielle, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the unavailability of replacement parts for your Jetson Atlas Fat Tire Electric Bike. We understand how frustrating it must be to have a bike you enjoy but be unable to use it due to a lack of essential components. We would like the opportunity to look further into this matter and explore possible solutions for you. Please contact our Customer Service Team at 1 (844) 585-7462, available from 10:00 AM to 6:00 PM EST, and refer to Angela when you call. Having your invoice or proof of purchase on hand will help us assist you more efficiently. We value your feedback, as it helps us improve both our products and our service, and we are committed to doing our best to get you back on the road as soon as possible.