We're sorry to learn you are unhappy with your purchase, Sarjab. Fortunately, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime. If you need assistance, contact Member Support at (888) 301-0332. Please note, it is always recommended to use a potholder when handling metal handles as the high temperatures will make them hot.

We're sorry for this experience, 1232. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are a few more care tips: 1) Use it on low to medium heat consistently. 2) Prevent sudden temperature changes (thermal shock) on the cookware and lids. 3) Ensure it cools to room temperature before washing. 4) Hand washing recommended although dishwasher safe. If you are still unhappy you can return the set for a full refund with the Member's Mark 100% Satisfaction Guarantee.

We are sorry for this experience, SuncoastGuy. To restore the non-stick performance, we recommend soak the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Besides, here are some tips for you to maintain the nonstick performance. 1) Use it on low to medium heat consistently. 2) Prevent sudden temperature changes (Thermal Shock) on the pots, pans and lids. 3) Always cool down to room temperature before washing. 4) Hand washing recommended although dishwasher safe. If you are still unhappy, we hope you have a hassle-free return.

We are sorry to learn about your experience, Jterry. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Please know you can exchange or return the set anytime as part of the Member's Mark 100% Satisfaction Guarantee.